At MyAce, your satisfaction is our top priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below:
1. Return Window
- ✔ You may initiate a return within 3 to 5 days from the date of delivery.
- ✔ Returns requested after this period may not be accepted.
2. Eligibility for Returns
To qualify for a return:
- ✔ The item must be unused, unworn, and in its original packaging.
- ✔ The product should be in resalable condition.
- ✔ Items marked as sale, clearance, or promotional may not be eligible for return.
Certain products may have additional return restrictions based on hygiene or safety.
3. How to Initiate a Return
- ✔ To start the return process, please email us at [gurmeetjoia82@gmail.com].
- ✔ Include your order number, reason for return, and relevant details.
- ✔ Our team will guide you through the return procedure.
4. Refund Process
- ✔ Once we receive and inspect the returned item, we will process your refund.
- ✔ Refunds will be issued to the original payment method used during purchase.
- ✔ Please allow 3 to 4 business days for the refunded amount to reflect in your account.
5. Shipping Costs for Returns
- ✔ Original shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
- ✔ Return shipping costs are the responsibility of the customer, unless otherwise specified.
6. Exchange Policy
We currently do not offer direct exchanges.
- ✔ If you wish to exchange an item, kindly return the product for a refund and place a new order separately.
For any return or refund-related assistance, feel free to contact our support team at [gurmeetjoia82@gmail.com].
Thank you for choosing MyAce — We’re committed to providing quality products and reliable service.